Shipping Information
Everything you need to know about deliveries on Caboodle
1. Free Delivery Benefits
Unlimited Free Deliveries for Members
As a Caboodle member, you enjoy unlimited free deliveries from all participating Irish businesses for just €1 per month. This groundbreaking benefit means you can order from multiple businesses without paying any delivery fees.
- • No delivery charges on any order
- • Order from multiple businesses in one month
- • Save hundreds of euros annually on shipping costs
- • First of its kind in Irish e-commerce
For Non-Members: Delivery charges apply as set by individual businesses.Become a member today to unlock unlimited free deliveries.
2. How Shipping Works on Caboodle
2.1 Direct Business Fulfillment
When you place an order on Caboodle, we instantly forward it to the relevant Irish business through their connected Shopify store. This means you get the same fast, reliable delivery service as if you ordered directly from their website.
Process: Order placed → Instantly forwarded to business → Business prepares and ships → You receive tracking information
2.2 Tracking & Updates
You'll receive tracking information and delivery updates directly from the business, just as if you had ordered from their website. This includes email notifications about order status changes, shipping updates, and delivery confirmations.
- • Order confirmation from Caboodle
- • Shipping notification from the business
- • Tracking number and carrier information
- • Delivery confirmation
2.3 Multiple Business Orders
If you order from multiple businesses in one transaction, each business will fulfill their portion of your order separately. You may receive multiple packages and tracking numbers, but as a member, all deliveries are completely free.
3. Delivery Coverage
Ireland-Wide Delivery
Caboodle serves customers throughout the Republic of Ireland. All 26 counties are covered by our participating businesses.
Address Requirements: All deliveries must be to addresses within the Republic of Ireland. During checkout, you'll need to provide a complete Irish address including county and Eircode where available.
4. Required Shipping Information
To ensure successful delivery, please provide the following information during checkout:
4.1 Contact Details
- • Full name (first and last name)
- • Email address for updates
- • Irish phone number (087, 085, 083, 089, 01, 021, etc.)
4.2 Address Information
- • Street address (line 1 and 2 if needed)
- • City or town
- • County (must be one of 26 Irish counties)
- • Eircode or postcode
- • Country (Ireland)
Important: Double-check your address details before placing your order. Incorrect addresses may result in delivery delays or additional charges from the courier.
5. Delivery Timeframes
Delivery times depend on the individual business fulfilling your order and their chosen courier service. Most Irish businesses offer the following delivery options:
Standard Delivery
2-5 business days
Most common option
Express Delivery
1-2 business days
Subject to business availability
Next Day Delivery
Next business day
Limited availability
Note: Delivery timeframes are estimates provided by individual businesses. Actual delivery times may vary based on location, product availability, and courier service.
6. Address Updates & Changes
6.1 During Checkout
You can update your shipping address for each order during the checkout process. Your address will be pre-filled based on your previous orders for convenience.
6.2 After Order Placement
If you need to change your address after placing an order, please contact the relevant business directly as soon as possible. Contact details will be provided in your order confirmation email.
For assistance, you can also reach out to our support team atinfo@caboodle.ie
7. Delivery Issues & Support
7.1 Delayed or Lost Orders
- Check your tracking information for updates
- Contact the business directly (details in your order confirmation)
- If unresolved, contact Caboodle support for assistance
- We'll work with the business to resolve the issue quickly
7.2 Damaged Items
Contact the business immediately with photos of the damage. Most businesses will arrange a replacement or refund promptly.
7.3 Missing Packages
First check with neighbors and any safe places where packages might be left. Then contact the business to investigate with their courier.
8. Returns & Refunds
Returns and refunds are handled through Caboodle's streamlined process in partnership with each business:
8.1 Refund Process
- Visit your Member Dashboard and find the order
- Request a refund with reason for return
- Business reviews and approves the refund request
- Admin processes the refund to your original payment method
- You receive confirmation and refund within 3-5 business days
Return Shipping: Businesses may provide prepaid return labels for defective or incorrect items. For change-of-mind returns, return shipping costs may apply as per the business's policy.
9. Contact & Support
9.1 Caboodle Support
For questions about your membership, orders, or technical issues:
9.2 Business Contact
For specific questions about your order or product:
Contact details provided in your order confirmation email