Question 1

What Makes Caboodle Different?

Accepted Answer

Caboodle is Ireland's first free delivery marketplace developed by businesses in Ireland, for businesses in Ireland. Online shoppers in Ireland can now save a fortune every month by availing of free deliveries from Irish businesses, while businesses can market their products for free and enjoy a fair, low-rate commission fee on orders for their products!

Question 2

How Does It Work for Customer Members?

Accepted Answer

As a Caboodle member, you browse products from Irish businesses on our marketplace. When you add items to your cart and checkout, we instantly forward your order and payment directly to the relevant business for immediate dispatch and delivery. You'll receive tracking updates as if you ordered directly from the business's website, while enjoying unlimited free deliveries on every order! Your Member Dashboard provides complete order tracking, refund management, membership status, and notification center - everything you need to manage your Caboodle experience in one place!

Question 3

How Does It Work for Partnering Businesses?

Accepted Answer

As a Caboodle Partner, you connect your existing Shopify store to our platform with just a few clicks. Once connected, your products automatically sync and are published to our marketplace in real-time using webhook technology, ensuring customers always see the most current information. When orders come in, we instantly forward them to your Shopify store for fulfillment, while handling all payment processing and customer service. You receive a fair, low-rate commission fee on each sale, with no listing fees or hidden charges. Your Partner Dashboard provides complete order management, sales analytics, refund processing, and product management - everything you need to grow your business through Caboodle!

Question 4

What Do I Get From A Caboodle Membership?

Accepted Answer

A Caboodle membership will save you a fortune every month by receiving UNLIMITED free deliveries from businesses in Ireland! Not only will you save money, but you will directly support businesses in Ireland by purchasing through Caboodle!

Question 5

Can I Cancel My Membership?

Accepted Answer

You can cancel your membership at any time by using the 'Cancel Membership' button in your Member Dashboard. When you cancel your membership, you will continue to benefit from your Caboodle membership until your next membership renewal date, at which date no fee will be deducted from your bank account thereafter.

Question 6

How Is Caboodle Fair For Irish Businesses?

Accepted Answer

Unlike massive global marketplaces which charge businesses extortionate fees to list, market, prepare, dispatch and ship orders to customers, Caboodle has been developed by businesses in Ireland, for businesses in Ireland in line with fair terms of e-commerce. Caboodle does not charge businesses to list or market their products. Instead, we just charge businesses one low, flat-rate commission fee whenever an order is made for their products.

Question 7

What Happens When I Don't Receive Any Tracking Information?

Accepted Answer

When you make an order on Caboodle, the order and payment is instantly sent directly to the relevant business. At this point, the business is fully responsible for fulfilling the order and keeping you updated on the delivery of your order. If you have any query regarding the preparation, dispatch or delivery of your order, please either forward your query directly to the relevant business, or contact us and we will endeavour to assist you as best we can.

Question 8

What Happens If I Want To Return An Item Or Get A Refund?

Accepted Answer

If you need to return an item or request a refund, you can submit a refund request through your Member Dashboard. Simply go to your Orders page, find the specific item, and click "Request Return / Refund". You can choose between Return Only, Refund Only, or Return & Refund. The request is first reviewed by the business, then by our admin team if needed. Once approved, refunds are processed through Stripe and appear on your card within 5-10 business days. You can track the status of your refund request in your Orders dashboard!

Question 9

How Do I Contact Customer Support?

Accepted Answer

You can contact our customer support team via our Contact page at /contact, or by emailing hello@shopcaboodle.co. We aim to respond to all queries within one business day.

Question 10

What Payment Methods Are Accepted?

Accepted Answer

Caboodle accepts all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe, and your payment information is never stored on our servers. You can manage your payment methods and view billing history through your Member Dashboard.

Question 11

How Do I Update My Shipping Address?

Accepted Answer

You can update your shipping address during checkout for each order. For future orders, your address will be pre-filled based on your previous orders. If you need to change your address for an existing order, please contact the relevant business directly or reach out to our support team for assistance.

Question 12

Does Caboodle Run Price Promotions on My Products?

Accepted Answer

From time to time, Caboodle may run sitewide or targeted price promotions to drive sales across the marketplace. The great news for partners is that Caboodle fully absorbs the cost of these promotions. Your commission is always calculated on the price the customer actually pays, so you are never out of pocket when a discount is applied. It's a win-win: customers get a great deal and your margins stay protected.

Question 13

Are There Any Hidden Fees?

Accepted Answer

No hidden fees! Your €1 monthly membership fee covers unlimited free deliveries from all Irish businesses on our platform. The only additional costs are the product prices set by the businesses themselves. No delivery fees, no service charges, no surprise costs - just transparent pricing from Irish businesses!

Frequently Asked Questions